Privacy Policy

Last updated: 12 June 2026 · Effective immediately

Gottify, a trading name of Vantage Apex Holdings ("we", "us"), builds and operates the software products listed at gottify.ca — including Gottify Receptionist, Night Desk, Claims Desk, Jobwright, and Townwell (the "Services"). This policy explains what we collect, why, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Plain-language summary: We collect only what we need to run the Services and respond to you. We don't sell your data. Your data is hosted in Canada. You can ask us what we hold and to delete it.

1. Information we collect

You give us: name, business name, email, phone, and anything you submit when you contact us, book a demo, or buy a product.
Service data: the information you enter into a product (e.g. work orders, asset records, leads). This is yours; we process it only to provide the Service.
Automatically: basic technical logs (IP, browser, timestamps) for security and reliability. We do not run third-party ad trackers.
Payments: processed by Stripe. We do not store full card numbers; Stripe does, under its own policy.

2. Why we use it

To provide, secure, and support the Services you use.
To respond to enquiries, demos, and orders.
To send service and account messages. Marketing email is sent only with consent and always includes an unsubscribe link, per Canada's Anti-Spam Legislation (CASL).
To meet legal and accounting obligations.

3. Where it lives

Service infrastructure is operated on Canadian-controlled hardware. Some sub-processors (e.g. Stripe for payments, Cloudflare for delivery) may process limited data outside Canada under their own safeguards.

4. Sharing

We do not sell personal information. We share it only with sub-processors that help us run the Services (payments, hosting, email delivery), or where required by law.

5. Retention

We keep personal information only as long as needed for the purpose collected or as required by law, then delete or anonymize it.

6. Your rights

You may ask what we hold about you, request a correction, or request deletion. Email info@gottify.ca and we will respond within 30 days. You may also contact the Office of the Privacy Commissioner of Canada.

7. Security

We use access controls, encryption in transit, and Canadian-hosted storage. No system is perfectly secure; we notify affected users of any material breach as required by law.

8. Changes

We may update this policy; the "last updated" date will change. Material changes will be communicated to active customers.

9. Contact

Privacy questions: info@gottify.ca · Vantage Apex Holdings, 10826 163rd Street, Edmonton, AB, Canada.